Frequently Asked Questions

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 We recommend scheduling an appointment to reduce wait times and ensure your pet gets the attention they deserve. Walk-ins may be accepted based on availability or for emergencies. 

  Yes. During business hours, we accept emergencies as a priority. After hours, please contact our emergency hospital, Mississauga Oakville veterinary emergency, Contact number: (905) 829-9444 

 We primarily care for dogs and cats but we also care for Rabbits, Guinea pigs, Hamsters and Rats. 

 We recommend annual wellness exams for adult pets and more frequent visits for seniors or pets with chronic conditions. Regular check-ups help detect issues early and keep your pet healthy.

 Puppies and kittens usually start their first vaccines around 6–8 weeks of age, with boosters every 3–4 weeks until 16 weeks old. Afterward, they’ll move to an annual or three-year schedule depending on the vaccine. 

 Yes, we provide safe spay and neuter surgeries with full anesthesia monitoring and pain management. Our team will help determine the best timing based on your pet’s breed, age, and health.

 Signs of pain can include limping, changes in appetite, hiding, aggression, or restlessness. If you notice any of these, call us—pets often hide pain, so early evaluation is important. 

  Diet depends on your pet’s age, breed, and health. We can recommend a balanced diet or prescription food if your pet has special needs such as allergies, kidney disease, or diabetes. 

  No—many human foods and medications are toxic to pets. Always check with us before giving anything that isn’t specifically made for pets. 

  Most pets benefit from professional dental cleaning once a year. Home care—like brushing or dental chews—helps maintain oral health between visits. 

  Let us know ahead of time! We can schedule quieter times, use gentle handling techniques, and in some cases recommend calming supplements or medications. 

  You can call us, email us, or use our online request form. Please allow 24 hours for processing so we can confirm your pet’s prescription and ensure safe refilling. 

 We ask for at least 24 hours’ notice to cancel or reschedule an appointment. This allows us to accommodate other pets in need.